Disclaimer of Liability, Refunds & Chargeback Policy

Disclaimer of Liability for Isolated Technical Issues

Funded With Futures LLC (“Company”) shall not be responsible or liable, whether in contract, tort, or otherwise, for any loss, damage, cost, or expense arising from, or in connection with, any isolated technical issue experienced by an individual trader (“Client”). Without limiting the generality of the foregoing, such isolated technical issues include, but are not limited to:

• Individual disruptions, malfunctions, or errors in data feeds or trading platforms;
• Individual malfunctions, failures, or errors in trade copier systems;
• Individual issues, errors, or malfunctions relating to any third-party applications, including, without limitation, automated trading systems, custom indicators, or other third-party software;
• Platform instability, errors, or disconnections caused by the Client’s internet connectivity or related network conditions;
• Slippage, whether positive or negative, occurring as a result of scheduled or unscheduled news events, periods of high market volatility, or within the scope of ordinary market fluctuations.

The Company shall have no obligation to issue refunds, adjustments, credits, or any other form of financial compensation or remediation for such matters. The Client acknowledges and agrees that they are solely responsible for the maintenance, stability, and adequacy of their own technical environment, including but not limited to internet connectivity, hardware, software, and third-party integrations.

This Disclaimer shall be read together with the Limitation of Liability provisions set forth in the Terms of Use.

Refunds

The Company may, in its sole discretion, consider refund requests for accounts that have never been traded. The determination of eligibility and approval of such refunds shall rest exclusively with the Company.

The Company may, at its sole discretion, consider refunds in exceptional circumstances, consistent with the Terms of Use.

Refund eligibility does not apply in cases of account violations, disqualifications, or breaches of the Terms of Use. The Company considers services rendered in full upon granting account access, regardless of whether the Client uses or continues using such services.

Non-Refundable Products & Services

Unless expressly stated otherwise, all purchases are strictly non-refundable. This includes, without limitation:

• Evaluation accounts
• Account resets
• Upgrades
• Software and platform access
• Market data fees
• Account fees of any kind

Account Cancellation

You may request cancellation at any time by emailing [email protected]. Upon cancellation:

• Access to all Services will be terminated immediately;
• No refunds will be issued for prior payments;
• Recurring billing stops only if notice is received at least three (3) business days prior to renewal;
• Users are not entitled to prorated refunds, reinstatement of access, or transfer of unused time.

Payments for Products & Services

Order Placement & Processing

By placing an order, you agree to:

• Pay the price stated on the order summary or checkout page;
• Authorize the Company and its payment processors to charge your selected payment method;
• Assume responsibility for all purchases made under your account.

Payment processors may impose additional terms. The Company is not responsible for processor downtime, rejected payments, processor errors, or resulting damages. Unauthorized or fraudulent payment methods may result in immediate suspension or termination.

Delivery of Products & Services

Upon successful payment:

• Products, Services, or access will be provisioned immediately;
• Digital delivery is deemed complete when access is granted — not when first used;
• Confirmation will be delivered via email.

Failure to log in, use the product, or complete an evaluation does not affect delivery status.

Third-Party Payment Systems

If a purchase uses a third-party payment system, their terms govern the transaction. The Company is not responsible for third-party performance or errors. You assume all risks associated with external processors. The Company disclaims all liability related to third-party platforms, payment gateways, and checkout environments.

Chargebacks & Fraudulent Claims

Any chargeback, dispute, or reversal claim initiated by a Client that is determined by the Company, the payment processor, or any investigating body to be fraudulent, unfounded, or in violation of this Policy shall constitute a material breach of the Client’s agreement with the Company.

Clients who initiate a fraudulent or improper chargeback shall be permanently banned from all current and future access to Funded With Futures’ services and platforms.

The Company reserves the right to pursue recovery of the disputed funds, along with any fees, costs, or damages incurred as a result of the chargeback, including reasonable attorneys’ fees, through legal action, arbitration, or collection proceedings, consistent with the Governing Law, Arbitration, and Indemnification provisions of the Terms of Use.

All determinations made by the Company with respect to chargebacks and fraudulent claims shall be final and binding.

Termination by Company

The Company may terminate accounts immediately and without notice for:

• Violations of the Terms of Use or Trading Rules;
• Fraudulent or suspicious activity;
• Unauthorized or fraudulent payment methods;
• Initiating chargebacks, disputes, or reversals in violation of this Policy;
• Reputational harm to the Company;
• Legal, regulatory, or compliance issues.

Such determinations shall be in the Company’s sole and absolute discretion. Upon termination:

• Access will cease immediately;
• No refunds will be provided;
• All balances, payouts, and account progress may be forfeited;
• Permanent bans may be imposed.

Dispute Resolution

You agree to:

• First attempt to resolve any payment dispute directly with the Company by contacting [email protected]; and
• Submit all payment-related concerns to the Company prior to initiating any chargeback, arbitration, or external dispute.

Payment disputes not resolved internally will follow the arbitration and dispute procedures outlined in the Terms of Use. You waive all rights to dispute or reverse charges through your bank or card issuer, except as required by applicable law.

Incorporation by Reference

All terms related to arbitration and JAMS procedures, class action and jury-trial waiver, indemnification, limitation of liability, force majeure, governing law and jurisdiction, Privacy Policy, billing and recurring payments, Trading Rules, prohibited conduct, and all other provisions are incorporated by reference from the Company’s Terms & Conditions and apply fully to this Policy. In the event of any conflict, the Terms shall control.